What caching is

To make your site fast, several layers keep a saved copy of each page: your browser, a caching plugin on the site, your hosting server and often a content delivery network. When we publish a change, the live site is updated, but you may still be served the older saved copy for a short while.

This is a good thing. It is what makes your site load quickly for customers.

Try these in order

1. Hard refresh the page.

• Windows: Ctrl + F5
• Mac: Cmd + Shift + R

2. Open the page in a private or incognito window. If the change is there, it was your browser cache and everyone else is already seeing the new version.

3. Check on a different device or on mobile data rather than your office Wi-Fi.

4. Still not right? Write in to [email protected] with the page URL and a screenshot of what you are seeing, and we will clear the site and server caches for you.

The other likely culprit

If you edited the page yourself, check you clicked Update or Publish, not just Save draft. Saved changes that were never published will not appear on the live site.

One thing to avoid

Please do not install an extra caching plugin. Multiple caching layers fighting each other is one of the more common causes of odd, hard-to-reproduce site behaviour.